Privacy policy
Privacy Policy
Last updated: 04/07/25
Sol & Sal (“we”, “us”, “our”) operates this website and online store, powered by Shopify. We are based in Türkiye and committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, make a purchase, or contact us.
By using our website or placing an order, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of personal data to process your orders and improve your shopping experience:
- Contact details: Name, email address, phone number, billing/shipping address
- Order details: Items purchased, order history, payment method (Shopify/iyzico/etc.)
- Device & usage data: IP address, browser type, pages visited
- Communication: Any messages or support inquiries you send to us
We do not collect or store your payment card details directly — all payments are securely processed by our payment provider (e.g. Shopify Payments, iyzico).
2. How We Use Your Information
We use your information to:
- Fulfill and ship your orders
- Provide customer service and respond to inquiries
- Personalize your shopping experience
- Send order confirmations and shipping updates
- Show relevant products or offers (with your consent)
3. Sharing Your Information
We only share your information with trusted third parties when necessary to operate our store, such as:
- Shopify (store hosting and platform provider)
- Payment processors (e.g. Shopify Payments, PayPal, iyzico)
- Courier companies (for delivery)
- Service providers who help us manage our website, analytics, or marketing
We do not sell or rent your personal data to third parties.
4. Cookies and Tracking
We use cookies to enhance your experience, remember your preferences, and analyze site traffic. You can adjust your cookie preferences in your browser settings.
5. Data Security & Retention
We take appropriate steps to protect your data. However, no system is 100% secure. We recommend not sharing sensitive information over unencrypted channels.
We retain your information as long as needed to fulfill your order and legal obligations (e.g. tax/accounting records).
6. Your Rights
Depending on your location, you may have rights such as:
- Accessing your data
- Requesting correction or deletion
- Objecting to direct marketing
- Withdrawing consent
To exercise any of these rights, please contact us at info@soletsal.com.
7. Shopify & Data Transfers
Our store is hosted on Shopify, which may process your data in other countries to provide the platform and services. You can read Shopify’s Privacy Policy here.
8. Contact
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:
