Shipping policy

Shipping Policy

Order Processing Time
All orders are carefully prepared and dispatched within 1–3 business days.
Orders are shipped on weekdays only. No shipments are made on weekends or public holidays.
In case of any delay, we will contact you via email.

Shipping Fees and Delivery Time (within Turkey)
Shipping is free of charge for all domestic orders within Turkey.
Delivery usually takes 1–3 business days, depending on your location and the courier’s workload.

International Shipping
For international orders, shipping costs vary depending on the destination country and the size of the package.
The exact shipping fee will be automatically calculated and displayed at checkout.
Delivery times vary based on the destination and local customs procedures.
Buyers are responsible for any customs duties or import taxes that may apply in their country.

Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can use this number to follow your shipment online.

Damaged or Missing Deliveries
If you notice any damage or missing items in your order, please contact us within 48 hours of delivery.
For visibly damaged packages, we recommend having a damage report filed with the courier at the time of delivery.

Need Help?
For any questions or support regarding shipping, feel free to contact us at info@soletsal.com or call us at +90 (542) 223 55 30